Last updated: June 2, 2010
We collect information about you directly from you and automatically through your use of our Site or Services.
Information We Collect Directly From You. The information we collect from you depends on how you use our Services.
Service Requests. If you would like to request our assistance, including to get help, you may complete a form on our website. In this case, we will request information such as your name, email address, phone number, preferred contact method, and reason for contacting us. You may choose to provide other information, such as message to us.
Donations. If you donate to Day One, our service provider will process your payment on our behalf, and will collect information, including your name, email address, phone number, physical address, payment information, and other information about your donation, such as the amount. Our service provider may share information that you provide with us, such as your name, email address and the last four digits of your credit card number.
Purchase through our Site. When you purchase guides or other materials through our Site, we will collect information from you such as your name, and shipping address. Our service provider will collect the information needed to process your payment and may share information that you provide with us, such as your name, email address or the last four digits of your credit card number.
News and updates. If you sign up to receive our newsletter or other information from us, we will collect your name and email address.
Workshops and webinars. If you register for one of our workshops or webinars, we will ask you to provide your name and email address. We may ask you to provide other information, including information that we use to apply for grants, such as, if you are a parent, the age and names of the schools of your children. If you register for one of our webinars, our service provider who administers the webinars, will collect your name and email address on our behalf. If you attend the webinar, our service provider will collect additional information about your attendance at our webinar, including your username, location (city and country), the time you attended and video and audio footage of you if you choose to turn on your camera or your microphone.
Images. With your permission, we may post your picture or other information that you provide, such as your testimonial about our services, on our Site.
Information We Collect Automatically. We automatically collect information about your use of our Site through cookies, web beacons, and other technologies. To the extent permitted by applicable law, we combine this information with other information we collect about you, including your personal information.
We collect the following information about you automatically when you use our Site:
the browser type you are using;
internet service provider;
the date/time you visited the Site, the number and frequency of visits, time spent visiting the Site; and
your usage patterns within the Site, including links you click, referring/exit websites and the web pages you visit.
Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
Use of Information
We use your information, including your personal information, for the following purposes:
To provide our Services to you, to fulfill your orders, and to improve our Site and Services.
To communicate with you about your use of our Services, and to respond to your inquiries.
To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Services.
To send you email marketing about our services and about Day One, Day One events, and Day One publications. To opt out of receiving future mailings, see the Opt Outs section below.
To assist us in advertising on unaffiliated websites, mobile apps, and other online services, and to evaluate the success of our adverting campaigns through other channels (including our online targeted advertising and offline campaigns).
For research and analytics purposes, including to better understand how users access and use our Services, both on an aggregated and individualized basis. For example, we will evaluate which features of our Site are more (or least) used by users.
To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
We may share your information, including personal information, as follows:
Service Providers. We disclose the information we collect from you to service providers, contractors and agents who perform functions on our behalf. These service providers include, for example, entities that provide data hosting or data management services to us, assist us in administering our marketing campaigns (for example, by distributing emails on our behalf), or process payments on our behalf.
Funding Sources. In order to provide our Services, we rely on grants and other funding. We may share your information in aggregated or anonymized form with organizations and entities involved in the administration of those resources.
Affiliates. We may disclose the information we collect from you to our affiliates.
We also disclose information in the following circumstances:
Business Transfers. If (i) we or our affiliates are involved in a merger, acquisition, reorganization or other corporate transaction, or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we may share certain of your personal information with lenders, auditors, and advisors, including attorneys and consultants.
In Response to Legal Process. We disclose your information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
Aggregate and De-Identified Information. We may share aggregate, anonymized, or de-identified information about users with unaffiliated entities for marketing, advertising, research or similar purposes.
Day One does not share personal information Day One collects with unaffiliated entities for their own marketing purposes.
Cookies and Other Tracking Mechanisms
Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.
Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site and Services. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site and Services.
Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. We use persistent cookies to track aggregate and statistical information about user activity.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site and Services who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site and Services to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Ad Networks section below.
Cross Device and Browser Use. We and our service providers may use the information that we collect about you (whether directly from you from our website, through your device(s), or from another entity) to help us and our service providers identify other devices that you use (e.g., a mobile phone, tablet, other computer). We, and our service providers, also may use the cross-device and browser tracking and other information we learn about you to serve targeted advertising on your devices and to send you emails. To opt-out of cross-device and browser advertising, you may follow the instructions set forth in the Ad Networks section below. Please note: if you opt out of these targeted advertising cookies, your opt-out will be specific to the web browser or mobile device from which you accessed the opt-out. If you use multiple devices or browsers, you will need to opt out of each browser or device that you use.
We may disclose certain information to other parties – such as Facebook (more info on Facebook Custom Audience here) – so that we can better target ads and content to our users, and others with similar interests on these external platforms or networks (“Custom Audiences”). We may also work with Advertisers that enable us and other participants to target ads to Custom Audiences submitted by us and others.
Users in the United States may opt out of many ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and your choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and your choices regarding having information used by NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site, Services, or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.
You may choose to opt out of receiving e-mail messages with news and information about Day One and Day One publications by sending an email from the e-mail address at which you are receiving the messages to email@example.com, requesting that your email address be removed. If you opt-out of receiving promotional emails, we may still send you emails about any services you have requested or received from us.
We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Unfortunately, data transmission over the Internet cannot be guaranteed to be entirely secure nor is any security system completely secure. Day One does not guarantee the security of any information you transmit to Day One or provide online. Day One requests that you do not send, and Day One will not be liable for your sending, sensitive or confidential information electronically.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Children Under 13
This Site is not directed at children 13 years of age or younger. Day One will not intentionally collect information about any user under the age of 13.
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